FAQs

Our clinic is on located Cromer Road in Hellesdon, Norwich, and operates on Monday, Tuesday and Wednesday mornings along with regular Saturday clinics. Times vary and often additional times are added during busy periods. Not all of our appointments are available on online so its worth giving us a call if you do not see a slot that suits you and we will do our best to acommodate your requirement.

You can book an appointment online here or call us 01603 488989.

Yes we can visit you in the comfort of your own home. These appointments are made by arrangement so if you need a home visit then please give us a call on 01603 488989 and we will find a time that suits you. There is a 10 miles maximum radius for home appointments.

No, ear syringing and warm water irrigation are not the same. Ear syringing was an older method that involved using a metal syringe to forcefully flush water into the ear, which could be unsafe and cause damage. Modern warm water irrigation is much safer and more controlled, using specialist equipment to gently flush the ear canal without risk of harm. This method is effective, comfortable, and designed to protect your ear health.

Most private earwax removal services are not covered by insurance, but you can check with your provider for specifics.

Yes, we provide on-site earwax removal services for workplaces, ensuring convenience and comfort for your team. Typically we offer a half day option where we come to a workplace, liaising directly with your HR department and then treat clients during that half day slot. Individual workplace treatments can also be arranged in the same way as home visits . Contact us directly to arrange a workplace visit 01603 488989.

Most appointments last between 30 and 45 minutes, depending on the complexity of the case and how easy it is for the wax to be removed.

You may be advised to use olive oil (Earol) or ear drops for a few days to soften the wax, making the procedure quicker and more comfortable.

Yes, excessive earwax can press on the eardrum, causing tinnitus or dizziness. Removal often relieves these symptoms.

Yes, we tailor our approach to your specific needs and medical history, ensuring the procedure is safe and effective. You will complete a medical questionnaire prior to treatment.

Avoid using cotton buds or inserting objects into your ears. Regular check-ups and using ear drops as advised by a professional can help maintain ear health.

If wax buildup is causing hearing issues, removal can significantly improve your hearing and overall comfort.

Earwax (cerumen) removal is the process of safely clearing excess or impacted earwax from the ear canal. It's necessary when wax buildup causes discomfort, hearing loss, or infections, or interferes with hearing aids or earphones.

No, you don’t need a referral. You can book an appointment directly with us.

Our pricing is competitive and varies depending on the service required. Please see our costs here or contact us directly for the most accurate and up-to-date information.

Yes, we provide earwax removal for children aged 5 and above in a safe, gentle manner. Our techniques are adapted to suit their needs and ensure comfort.

It depends on your individual needs, but most people benefit from a 6 monthly check-up. For more pronounced cases treatment can be required as frequently as every 6 weeks. Also, if you wear hearing aids or use in-ear devices, more frequent visits may be beneficial.

If you're experiencing symptoms like hearing loss, pain, or tinnitus, or if over-the-counter drops haven't worked, it's time to seek professional help.

While over-the-counter remedies exist, using cotton buds or other objects can push wax further in and damage your ear canal or eardrum. It's always safer to consult a professional.

No, earwax removal is usually painless. Some people may feel slight discomfort, but our techniques are gentle and designed to minimize any irritation.

We use safe and effective methods like microsuction and warm water irrigation. Microsuction involves gently removing earwax using a small, precise suction tool, while irrigation uses a stream of warm water to flush out the wax.

Symptoms include reduced hearing, earache, a feeling of fullness in the ear, ringing (tinnitus), itching, dizziness, or even infections if left untreated.